Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
Our client is a healthcare consulting firm that offers solutions to healthcare and life science organizations in the public and private sectors.
Client Need
The client faced the challenge of developing AI chatbot prototypes to address the unique needs and requirements of their diverse business segments (Payers, Providers, Pharma, and Government agencies)
Recognized the need to build an AI-enabled chatbot platform to improve customer engagement to deliver natural and engaging conversational experiences to end users
Absence of Azure and GCP cloud options for potential customers in different business segments
Solution
We addressed the client’s challenges with a comprehensive solution:
- Cloud-agnostic AI Chatbot: Implemented conversational flows on GCP and Azure, utilizing each platform’s development suite and created a Flask application as the middleware for the chatbots
- Chatbot functionalities included:
- Multilingual support for conversations
- Speech-to-text and text-to-speech
- Generative responses from LLM (OpenAI) grounded to the documents provided by the client
- Rendering rich responses like YouTube videos, cards, and quick replies/suggestions
Realized Benefits
The implemented solutions resulted in significant improvements:
Enabled 80-90% platform reusability allowing most features to be extended to potential customers with minimal development effort
Provided flexibility to address diverse chat-based scenarios by using an ensemble approach with an NLU engine and Generative AI
The bot served as the initial customer contact, guiding users with information and website features
Minimized documentation effort by providing summarized solutions with relevant document references
Tools & Technologies
Python
Azure
Google Cloud
Open AI
Dialogflow
Trending Success Stories
Modernizing Enterprise Data Warehouse for Smarter & Faster Healthcare Insights for a Leading Value-Based Caregiver
Implementing Data Lakehouse for a Leading Biotech Major for Faster, Deeper Insights
Reducing Legacy Data Costs While Migrating 12,000+ Tables to a Cloud-Native Platform
Modernizing Epic and EHR on Azure for Scalable, Secure Healthcare Operations
Ready to Innovate with Us?
Let’s Talk!
Connect with us on social media
Write to us at
[email protected]