Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
As a multinational banking and financial services company with an extensive presence across the UK, Europe, Africa, the Middle East, and APAC, the organization provides a wide range of services, including consumer, corporate, institutional banking, and treasury.
Client Need
The client sought to enhance their risk assessment (RA) and due diligence processes to align with global industry standards and regulatory requirements. Their key challenges included:
Multiple independent RA workflows and technology platforms operating across geographies, leading to inefficiencies and inconsistencies
Difficulty adapting to frequent changes in government regulations, causing delays and compliance risks during customer onboarding
Duplication, inaccuracies, and a lack of visibility in existing workflows
Solution
Our experts implemented a comprehensive strategy that included:
In-Depth Analysis: Conducted a thorough examination of existing business processes to identify areas for improvement and automation
Country-Specific Customization: Implemented Pega Situational Layer Cake (SLC) architecture to align RA process with country-specific requirements
Enhanced Workflow: Proposed and deployed a Pega BPM/case management-based workflow solution for automating the RA process
Business Empowerment: Enabled business users to self-apply rules and validations according to government regulations
Integration Layer Development: Developed a robust integration layer using a customer decision hub (CDH) to consolidate multiple credit rating systems (e.g., FATCA, NORKOM) for analyzing customer RA levels
Recommendation Engine: Built an engine to support onboarding or to reject new customers based on their creditworthiness
Realized Benefits
The transformation delivered remarkable results, including:
90% reduction in customer response time, bringing it from a few days to mere hours
99% decrease in errors, practically eliminating inaccuracies caused by manual data entry
40% reduction in the overall customer onboarding process time, accelerating service delivery
Business users are empowered to make application changes without redeployment, boosting agility and efficiency
Tools & Technologies
Pega DPA
Pega CDH
PRPC
Pega Onboarding
KYC Solution
Java/JEE
Spring Framework
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