Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
As a leader in workers' compensation insurance, the client serves diverse industries with tailored solutions across underwriting, claims, distribution, and finance.
Client Need
The client faced several operational and infrastructure challenges that necessitated a comprehensive modernization effort:
Reliance on aging data centers, resulting in high operational costs and limited scalability
Outdated system architecture, which created significant legacy debt and increased maintenance expenses
Inefficient data management practices and suboptimal system performance, hindering decision-making and productivity
An inability to rapidly innovate, leaving the client struggling to keep pace with evolving business demands and industry expectations
Solution
To establish a foundation for transformation, Innova conducted a comprehensive assessment of the existing infrastructure and developed a detailed modernization strategy.
Assessment & Discovery :-
Digital Estate Inventory and TCO Analysis: Cataloged existing digital assets and compared costs between legacy and modernized systems
Future-State Architecture and Capabilities: Designed scalable architecture aligned with business objectives
System and Process Improvements: Identified and recommended targeted operational enhancements
Execution & Implementation :-
Cloud Migration Factory: Assembled a dedicated team to transition applications, data, and infrastructure to the cloud
Application and Data Migration: Successfully migrated systems to a scalable cloud environment
Process Enhancements: Streamlined workflows and optimized systems
Realized Benefits
The transformation achieved significant improvements, including:
Automated 75% of document processing, ensuring faster submissions
Enhanced stakeholder experience by providing 360-degree view for seamless interactions and quicker response times
Lowered operational expenses and eliminated legacy debt
Freed resources for higher-value tasks and standardized payment processing
Supported new product development and modernized end-user interfaces
Tools & Technologies
AWS
MuleSoft
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