Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
Customer is one of the largest vehicle manufacturer in the world with presence in 193 countries
Client Need
All Automakers provide drivers with innovative and increasing number of in-vehicle connectivity experiences including hands free calling, music library selection, navigation, diagnostics capabilities, rear-camera display, emergency assistance and parking minder
Automakers are constantly looking to increase revenue by driving up subscription growth, improve customer satisfaction, increase brand loyalty and commercialize data captured
Challenges around collecting data from various data sources and complexities around analyzing huge volumes of data has typically slowed down this initiative
Solution
Subscription rate increased by 13% in the last quarter
Analysis & report compilation time reduced from about 7 days to 20 minutes
Greater visibility into dealer performance
Commercialized driver data
Improved call center operational efficiency
Realized Benefits
Leverage Innova’s Connected Car Analytics Framework to integrate sales, vehicle subscription, vehicle feature usage, after sales service, call center & customer data and provide deep insights into the full life cycle of vehicles & customers
Advanced analytics with out-of-the-box set of dashboards & reports
Subscription Dashboards, Usage Dashboards, Call Center Operations Dashboards, Service Dashboards, Sales Reports
Self-service BI, enabled users to create custom reports
Tools & Technologies
LogMeln
Five9
Zenddesk
Confluence
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