Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
Our client is a global leader in media, technology, and telecommunications.
Client Need
Our client faced challenges integrating 20+ systems to create a Services Oriented Architecture (SOA) layer and develop applications leveraging it. Other challenges included:
Ineffective communication practices
Difficulties with billing, provisioning, and integrating in-house and third-party applications
Duplication of effort
Complex and time-consuming processes
Operational instability and security risks
Limited developer familiarity with certain technologies
Solution
We developed a comprehensive WebLogic/Aqualogic-based Service Oriented Architecture (SOA) layer, providing refined, coarse-grained services. This included:
Integrations with multiple back-end systems (fine-grained Java and .NET services, message queues, file-based transfers, and database connections)
Offered three versions of the services below to consumers:
- SOAP/ REST interface
-Built-in security
-Throttling for consumers integrations with multiple systems of record and data sources, including multiple legacy billing systems
- SOAP/ REST interface
-Built-in security
-Throttling for consumers integrations with multiple systems of record and data sources, including multiple legacy billing systems
Developed a customer care application that seamlessly integrated with over 20 back-end systems, simplifying access and eliminating the complexities of managing diverse underlying platforms
Realized Benefits
The new, user-friendly, and maintainable customer care application delivered significant cost savings in the millions by streamlining triage and technician dispatch. Key benefits included:
Delivered a user-friendly, web-based interface for the customer care application, supporting approximately 30,000 users and 100 million transactions via the SOA layer
Achieved $35 million in annual savings by reducing unnecessary truck rolls and average handling time (AHT)
The SOA enabled more cost-effective application development and provided a scalable and secure architecture
Tools & Technologies
Java
.NET
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