Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
Our client is a global media powerhouse, engaging over 100 million consumers with its premium content and influential brands.
Client Need
The client faced significant challenges due to the complexity of managing numerous operational organizations, including:
Managing digital identities and enabling robust authentication before allowing access to their digital assets
Delayed time-to-market
Excessive costs
Redundant resources
Solution
Our experts provided a comprehensive solution to address the challenges, which include:
Resource Allocation: Established a managed services team leveraging a strategic blend of dedicated and shared resources
Proactive Infrastructure Management: Delivered continuous 24/7 monitoring, incident/problem management, and engineering support for the client’s critical corporate infrastructure
GSuite Migration: Facilitated a seamless transition to Google Workspace to reduce operating expenses and empower a more agile and collaborative workforce
Okta Adaptive MFA Integration: Strengthened VPN security by integrating Okta Adaptive MFA, improving threat protection while streamlining the end-user authentication experience
Active Directory Services: Delivered Active Directory health checks, reorganization, and cleanup, enabling successful SSO and SaaS migration projects
Realized Benefits
Optimized resource utilization led to increased service coverage and enhanced operational effectiveness
Improved time-to-market
Achieved significant cost savings through process optimization and resource consolidation
Reduced helpdesk incidents by 40%, resulting in improved overall service stability
Received 95% positive responses in the CSAT survey
Reduced Mean Time To Resolution (MTTR) for security incidents by 10 minutes
Established 100% awareness of assets and operational statistics, enabling data-driven decision-making and improved risk management
Consolidated 14 ITOps organizations, thereby reducing complexity and improving operational efficiency
Tools & Technologies
Slack
Okta
Mulesoft
Jira
Adobe Experience Manager
Service Now
AWS
Workday
Salesforce
G Suite
Better Cloud
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