Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
Our client is a fast-growing private insurance company with $2 billion in assets under management, serving 20 million customers across 250 branches.
Client Need
Our client sought to automate document capture for field insurance agents, centralize OCR processing, compare data against KYC documents, and integrate results with downstream systems.
Solution
Our experts analyzed active Sybase applications, identified dependencies, and performed impact analysis:
Runbook Creation: Created a manual intervention runbook as part of a factory model to pinpoint exact changes and code blocks for future modifications
Application Conversion: Converted.NET and VB applications for Oracle compatibility, performed integration testing, and automated validation using custom applications and ETL jobs
Data Migration: Utilized a data migration accelerator for extracting, transforming, and loading data from Sybase to Oracle, incorporating notifications, failover, and auditing mechanisms
Data Stage & Reporting Migration: Migrated DataStage jobs and WebFOCUS reports from Sybase to Oracle
CI/CD Implementation: Implemented Continuous Integration/Continuous Deployment (CI/CD) for deployments across various environments, including application validation
Mobile App Development: Designed mobile applications for iOS and Android platforms
Realized Benefits
The implemented solution achieved over 85% data accuracy in extracting data from documents using OCR, even with poorly scanned documents. Key benefits included:
Reduced document processing, retrieval, and management time for new policies and renewals by approximately 30%
Enhanced customer traction and engagement and improved the ability to cross-sell solutions
Enabled the system to capture queries, complaints, and requests across various channels
Projected to increase the client’s market share by 2.5 times in two years
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