Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
A global provider of cloud-based point-of-sale (POS) and eCommerce software, supporting ~165,000 customer locations across the retail, quick-service restaurant (QSR), and hospitality sectors.
Client Need
Enhance the existing tablet-based POS application to support new functionalities like online ordering, loyalty programs, split tender, and more
Integrate front-of-house systems with kitchen and back-office operations for smoother workflows
Enable self-activation and self-onboarding of new stores
Support global expansion with flexible tax handling across regions
Ensure smooth integration with digital payments, inventory systems, and loyalty platforms
Solution
POS Enhancements: Added features like split tender, loyalty points, gift card generation, and sales restrictions
Self-Onboarding: Developed a self-activation process to streamline new store setup and reduce dependency on back-office support
Multi-Tax Support: Enabled handling of multiple tax rates by region
Back-Office & Kitchen Solution: Built a web-based platform for managing inventory, supplier orders, and workforce scheduling
UI/UX Improvements: Upgraded the interface with new iOS features
Realized Benefits
Reduced third-party dependencies by enabling self-manageable features
Supported global expansion with multi-tax capabilities
Accelerated store onboarding (10K+ stores) through self-activation functionality
Improved operational flexibility with customizable sales restrictions for enhanced store control
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