Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
A U.S.-based workers’ compensation carrier serving millions of employees.
Client Need
Address the nearing-end-of-support for legacy mainframe systems
Simplify tightly coupled, complex architectures
Automate manual labor‑intensive processes
Address the shrinking legacy technology talent pool
Increase flexibility to implement changes in business needs quickly
Shorten test cycles with standardized, automated testing
Enable business expansion
Accelerate time to market for new products
Improve stakeholder experience across systems
Enable a gradual, low-risk legacy system transition
Modernize core claims and policy systems
Improve claims efficiency and productivity
Solution
Conducted a value-driven, tool-based assessment to prioritize high-impact modernization initiatives
Developed end-to-end modernization planning and estimation
Addressed business, technology, and operational concerns through an integrated approach
Adopted a shift-left approach, embedding development and testing earlier in the SDLC
Established a migration factory to industrialize and accelerate application and data migration
Migrated applications to AWS, leveraging SaaS-based claims and policy systems
Customized the insurance suite to meet business and regulatory needs
Implemented enhanced payment capabilities via the core system, a payment solution, and a payment orchestrator layer
Overhauled customer and agent portals to deliver a modern UX
Identified and transitioned to a new carrier partner for servicing and policy creation
Improved non-medical and medical claims management and provider coordination
Leveraged AI across claims, underwriting, and customer service
Realized Benefits
Improved control and traceability by standardizing 30 years of inventory and documentation
Accelerated product launches through a configurable tech ecosystem
Reduced effort, errors, and complexity via automated business processes
Improved adoption of new systems and ways of working through effective change management
Processed 70% of payments digitally, cutting payment times by 50%
Enhanced scalability and resilience with a full transition to cloud-based applications
Accelerated time to market through tailored core system capabilities
Improved adjudication process and stakeholder experience via accelerated underwriting and claims processing
Enhanced data and analytics capabilities
Reduced operational and medical cost leakage
Tools & Technologies
AWS
Snowflake
Microsoft
IBM
Pega
MuleSoft
Java
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