Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
Nissan North America, Inc. is a wholly-owned subsidiary of Nissan Motor Corporation that manufactures and sells Nissan and Infiniti vehicles through over 1,200 dealers across the U.S.
Client Need
The ASIST® application operated as a standalone system with a resident database, requiring data file updates for each desktop workstation based on the type of vehicle service information. Initial setup necessitated an authorized subscriber to manually install the application via a USB package. Additionally, the subscription system was managed internally, with user access data controlled through unique IDs and passwords.
Simplify ASIST® application setup and eliminate manual USB-based installations.
Centralize vehicle service data updates across all ASIST® desktop workstations.
Streamline subscription management with automated user ID and password creation.
Enhance access control and data management for authorized subscribers.
Solution
Innova Solutions undertook a comprehensive redesign of the ASIST® application, migrating it to a cloud-based architecture that aligned with corporate standards for user interface, security, and data integration.
Cloud-Based Architecture: Migrated ASIST® to the cloud, eliminating manual updates with real-time data syncing across all workstations.
Browser-based Access: Replaced manual USB installations, allowing technicians to access ASIST® from any device without software installs.
Information Retrieval: Enhanced search and filter capabilities, DTC codes, and documents, with precise filters for model, year, and document type.
User-Friendly Interface: Redesigned interface featuring Quick Links for one-click access to frequently used features like PDFs, videos, and an auto-suggest menu for easy navigation.
Cross-Platform Compatibility: Ensued the application is fully browser-based and compatible with all operating systems and browsers, eliminating the need for specific configurations.
Secure Access Control: Replaced the subscription system with Nissan’s SSO, simplifying access management through centralized login.
Realized Benefits
Innova Solutions undertook a comprehensive redesign of the ASIST® application, migrating it to a cloud-based architecture that aligned with corporate standards for user interface, security, and data integration.
100% improvement in system availability eliminated compatibility issues across all devices.
25% reduction in onboarding time leads to faster adoption and higher user satisfaction, while 35% decrease in IT maintenance efforts leads to lower operational costs.
30% decrease in task completion time leads to greater efficiency in service delivery.
40% cut in search time leads to enhanced decision-making speed and accuracy for vehicle repairs.
Conclusion
Nissan is now better equipped to manage vehicle service data and improve technician productivity by adopting innovative solutions.
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