Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
An American energy company that generates, transmits, and distributes electricity and natural gas to customers across the Northwest region.
Client Need
Staffing support for IT service desk, end-user support, and distributed systems management.
Infrastructure management for networks, servers, data centers, and application maintenance.
Operational Technology (OT) support including engineering services, power delivery/supply management, data analytics, and program management.
Enterprise-wide Integration through centralized and standardized IT/OT services across multiple organizations.
Scalable partnership to evolve with changing requirements while supporting mission-critical operations.
Solution
Service Desk Support: Provided FTE resources for help desk support and end-user-managed IT solutions.
IT Support: Managed the distributed systems team for hardware/software deployment, refresh, and staging across the company.
Infrastructure Services: Expanded services into network/ server/ data center mgmt & application maintenance.
Onboarding Solutions: Managed hiring, training, laptop/phone set-up, and processes for quick onboarding.
OT & Engineering Services: Focused on engineering, data analytics, and program mgmt in the non-IT environment.
Realized Benefits
Provided 145+ FTEs for evolving IT and OT needs
Enabled smooth technology adoption and transitions
Delivered operational efficiencies through centralized services
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