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Client Background
Our client is a healthcare provider with a dedicated 24/7 SRE team monitoring a large-scale infrastructure of 400+ clusters and 5,000 instances.
Client Need
Our client faced challenges providing daily monitoring and failure remediation with early SLAs for business-critical applications and pipelines. Key challenges included:
Plan and execute disaster recovery for applications while adhering to security compliance standards set by the Cloud team
Offer support related to access, infrastructure, and engineering
Implement enhancements to improve performance and reduce costs
Solution
We provided a dedicated Site Reliability Engineering (SRE) team with 24/7 support for critical data pipelines and applications, key components included:
Automated Failure Alerting: Integrated RemedyForce, MoogSoft, and XMatters for automated failure alerting, complemented by comprehensive, well-documented Standard Operating Procedures (SOPs) for rapid issue resolution
Lower Environment Support: Supported lower environments, including comprehensive and informative wiki pages
Release Management & Deployment: Implemented release management and deployment strategies for propagating features to higher environments
Process & Infrastructure Improvements: Enabled enhancements and optimizations for processes and infrastructure
Realized Benefits
Our expert support ensured 24/7 smooth operation of applications. Key outcomes included:
Remediated failures within established Service Level Expectations (SLEs)
Performed end-to-end validation of deliveries, including post-deployment checks and immediate rollback of faulty features
Reduced costs through S3 cleanups, removing terabytes of unnecessary data and optimizing long-running EMRs (Electronic Medical Records)
Optimized application runtime and ensured timely SSL certificate and data package renewals
Implemented early data loss detection through statistical reports, enabling proactive remediation
Tools & Technologies
AWS
Amazon S3 Buckets
Spark
Airflow
Moogsoft
XMatters
GitLab
BMC Remedy Force
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