Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
Our client, a leading telecom provider, specializes in delivering 5G, cloud services, and IoT solutions to businesses and consumers.
Client Need
The client encountered key challenges that impacted network performance, service scalability, and business responsiveness. These included:
Inability to derive timely insights from large volumes of network data, affecting strategic decision-making
Operational inefficiencies due to the use of two separate management tools tied to different mobile network infrastructures
Need for expanded network coverage and capacity to remain competitive in a demand-driven market
Insufficient business intelligence capabilities to support continuous scaling of coverage, capacity, and service features
Solution
Innova took a structured and fact-based approach to network expansion. The methodology used existing client data, improved processes, and modernized technology to increase coverage, reduce cost, and improve network performance.
Network Assessment: Modernized the Extract-Load-Transform (ELT) process to extract real-time data to identify high-priority areas for expansion
Technology Modernization: Expanded 5G Standalone core to enable new capabilities like slicing and low-latency edge routing
Continuous Monitoring: Implemented key KPI and real-time alerts to promptly detect and respond to issues, providing continuous improvements throughout all phases of the expansion
Data Integration: Integrated with client BI tools for advanced reporting supporting strategic decision making
Realized Benefits
Reduced resource deployment costs and customer support efforts through efficient data extraction
Enhanced user experience and service reliability by increasing network capacity
Improved call success rates, data throughput, and latency with advanced BI tools
Unlocked new revenue opportunities through strategic coverage expansion
Strengthened capacity to meet industry demands and deliver high-quality connectivity
Tools & Technologies
5G Standalone Core (5GC)
OSS Northbound API
Ansible
Apache Kafka
Linux
Python (Pandas, NumPy)
SQL
Tableau
Grafana & Kibana dashboards
Kubernetes, Docker
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