Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
A leading North American payments provider offering a unified platform for accepting and disbursing funds, faced a critical inflection point. As transaction volumes soared and customer expectations evolved, the organization recognized the urgent need to modernize its legacy infrastructure to stay competitive and compliant.
Client Need
The legacy systems had various challenges:
Slow, fragmented payment workflows hindering agility and responsiveness
Limited visibility across channels delaying decisioning and reconciliation
Rigid infrastructure without any support for multiple formats like ACH, virtual cards, and digital wallets
Manual processes creating bottlenecks and compliance risks.
A scalable, secure, and intelligent platform was essential to unlock growth and innovation.
Solution
Innova Solutions led the design and deployment of a next-generation payment ecosystem on Microsoft Azure, using a minimum viable product -first approach to accelerate delivery of smarter and more secure payment experiences:
Unified Platform built on Azure App Services and Azure Kubernetes Service, eliminating silos
Fraud detection via Azure AI(unsupervised learning and graph analytics)
API-first architecture for onboarding, RTP/ACH transactions, and ledger management
Smart CRM & KYC with Azure Dynamics 365 and Azure AD B2C
Role-based journeys for corporate clients, payees, and internal teams
Real-time analytics with Azure Synapse; Gen AI features for insights
Realized Benefits
40% faster payment cycles with automated validation and real-time processing
25% fewer service queries, with 20% faster resolution times
New revenue streams from virtual card issuing and SLA-based services
Lower Costs for Cross border Payments and improved reconciliation
Operational efficiency through intelligent workflows and reduced overheads
Enhanced customer experience with multi-mode payments and real-time updates
Trending Success Stories
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Optimized QE Time Up to 40% Using an Intelligent, AI-Powered Test Automation Approach
Redefining Payments with Azure-Powered Intelligence
Driving Innovation in Generating Evidence Using Real-World Data
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