Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
The client is an international credit rating agency, providing investors with reliable ratings to guide their decisions on low-risk, high-return opportunities.
Client Need
The client faced numerous challenges that required a comprehensive and strategic approach to modernization.
Struggled to create a centralized email system capable of supporting a geographically dispersed workforce across multiple regions
Incurred high costs and inefficiencies with an aging on-premises Exchange environment that lacked scalability
Faced limitations from an outdated MobileIron infrastructure, preventing the adoption of a flexible BYOD (Bring Your Own Device) policy
Encountered security vulnerabilities and compliance gaps, necessitating robust access controls and eDiscovery capabilities for legal and regulatory purposes
Dealt with complexities in integrating email systems during employee onboarding, particularly after acquisitions
Spent excessive time and resources on IT infrastructure maintenance rather than focusing on service delivery and innovation
Required futureproofing of the email system to enable the use of modern collaboration tools and ensure long-term operational resilience
Solution
Our experts designed and executed a robust modernization strategy tailored to the client’s needs.
Hybrid Identity Management: Connected the on-premises Active Directory to Azure AD via AD Sync for seamless integration
Secure Access Controls: Protected external mailbox access with multifactor authentication (MFA)
Hybrid Migration: Prepared the on-premises Exchange environment for hybrid mailbox moves, enabling a phased transition to Office 365
Streamlined Migration Process: Developed and executed migration waves and schedules to minimize disruption
Data Archiving: Implemented an Enterprise Vault export pipeline to Office 365 Archive Mailboxes
Mobile Device Management: Introduced Intune for mobile management with a white-label client app store
BYOD Enablement: Deployed Intune BYOD mobile policies with isolated corporate data for iOS and Android Enterprise, eliminating the need for corporate-provisioned devices
Legacy System Decommissioning: Retired legacy Exchange servers, Enterprise Vault, and the MobileIron platform, eliminating orphaned mailboxes and reducing infrastructure overhead
Operational Focus Shift: Enabled Exchange administrators to concentrate on mail service delivery instead of server maintenance
Lifecycle Management: Integrated user lifecycle management with Office 365 mailboxes for seamless onboarding, transitions, and deactivations
Realized Benefits
The solution delivered impactful results, including:
Eliminated expenses associated with maintaining the on-premises Exchange environment
Strengthened remote access security with MFA
Provided users with expanded mailbox storage of 100 GB
Addressed concerns about datacenter vendor reliability by migrating to a trusted cloud platform
Tools & Technologies
Microsoft Azure Active Directory (Azure AD)
Azure AD Connect (AD Sync)
Exchange Online
Exchange Hybrid Deployment
Office 365 Archive Mailboxes
Microsoft Intune
IOS
Android
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