Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
We Work, headquartered in New York City, is a global leader in coworking solutions, offering both physical and virtual shared spaces. Operating in over 756 locations across 38 countries, the company serves nearly 600,000 members worldwide.
Client Need
We Work encountered several pressing challenges during its rapid expansion, including:
Struggled to establish reliable IT operations to support its exponential global growth
Faced increasing IT costs, requiring cost-effective solutions without compromising performance or reliability
Lacked a comprehensive monitoring system, resulting in limited visibility and inefficiencies in infrastructure management
Experienced difficulties in integrating cloud and on-premises environments, hindering streamlined operations and unified management
Solution
Our experts implemented a comprehensive strategy to modernize and streamline IT operations.
IT Operations Maturity Plan: Designed and implemented a 3–5yr roadmap for IT operations management and maturity
Global Monitoring Center: Established a hybrid 24/7 global monitoring center staffed with multi-skilled resources, including Windows and Linux SMEs, AWS Architects, Cloud Engineers, DevOps Engineers, and a Network & Security Team
AWS Systems Manager Implementation: Enabled AWS Systems Manager for Windows and Linux workloads—on-premises and in the cloud—providing fleet and patch management across data center and cloud environments
Integrated Monitoring Solution: Leveraged AWS CloudWatch, Splunk, and Zabbix to provide complete visibility into the IT infrastructure
Realized Benefits
The implemented solution delivered the following impactful results:
Eliminated the need for additional monitoring and management tools, reducing IT spending
Enhanced visibility of infrastructure performance and security
Enabled efficient, cost-effective operations to support global expansion
Tools & Technologies
AWS Services: EC2, Systems Manager, CloudWatch, S3, EC2 Image Builder, CloudFormation, Direct Connect, Backup
Monitoring & Security: Zabbix, Splunk, Juniper, Nutanix Systems
IT Operations Management: JIRA, ServiceNow
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