Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
The client is an American energy company generating, transmitting, and distributing electricity and natural gas across the Northwest region.
Client Need
The client required comprehensive IT/OT support to enhance operational efficiency. Key challenges included:
Need for staffing support across IT service desk, end-user support, and distributed systems management
Requirement for robust infrastructure management encompassing networks, servers, data centers, and application maintenance
Demand for specialized OT support including engineering services, power delivery/supply management, data analytics, and program management
Lack of enterprise-wide integration through centralized and standardized IT/OT services across multiple organizations
Inability to develop a scalable partnership evolving with changing requirements while supporting mission-critical operations
Solution
We implemented advanced IT/OT services and support. This included:
Service Desk Support: Provided FTE resources for help desk support and end-user-managed IT solutions
IT Support: Managed the distributed systems team for hardware/software deployment, refresh, and staging
Infrastructure Services: Expanded services into network/server/data center management and application maintenance
Onboarding Solutions: Managed hiring, training, laptop/phone setup, and processes for quick onboarding
OT & Engineering Services: Focused on engineering, data analytics, and program management in the non-IT environment
Realized Benefits
Provided 145+ FTEs to address evolving IT and OT needs
Facilitated smooth technology adoption and transitions
Delivered operational efficiencies through centralized services
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