Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
As a global tech powerhouse, this company boasts a billion-strong community and a dynamic business model. Faced with the imperative to modernize and optimize finance operations, they embarked on a transformative journey with Innova.
Client Need
In pursuit of operational efficiency and cost reduction, our client sought to transform traditional, manual processes into Robotic Process Automation (RPA) and cognitive automation. Their ambitious goals included mitigating compliance risks, cutting down processing time, and achieving widespread automation across the enterprise. All this had to be achieved while seamlessly integrating with existing applications, such as Salesforce and Oracle EBS.
Solution
We spearheaded this IA initiative by architecting and delivering scalable solutions enterprise wide.
Service-Driven Approach to Process Automation: Developed reusable service building blocks for bot automation, cognitive automation, and AI-integrated chat services. These blocks were flexibly combined to create different automation flows, ensuring seamless integration with various RPA tools. ML models infused intelligence into decision-making processes.
Cognitive Intelligence as a Service: Enabled bots and systems to understand and interpret human inputs by leveraging NLP capabilities. Additionally, a self-learning chatbot framework facilitated natural interactions with users. ML models enhanced cognitive AI skills with advanced text labelling and annotation abilities.
Analytics-Driven Process Optimization: Integrated Innova’s iDSP predictive analytics framework, allowing for a data-driven approach. When applied to bot transaction data, advanced analytics enabled predictive process optimization—making automation smarter and more efficient.
Centralized Monitoring & Management: Ensured smooth operation by continuously monitoring Bot health, automating alerting, handling exceptions, and executing recovery actions. Tracked efficiency metrics across the automation landscape to enable proactive remediation measures and continuous improvement.
Application Integration via Innova’s Hybrid Cloud Intelligent Automation (IHCIA) Platform: Leveraged a robust application integration middleware and adaptation layer to ensure seamless integration with enterprise applications like Salesforce, Oracle EBS, SharePoint, and more. This integration layer enabled smooth data flow and process orchestration, breaking down silos and enabling end-to-end automation.
Robust Security Measures: Incorporated robust security measures, including multi-factor authentication (MFA), role-based access control (RBAC), and secure session management.
24/7 Managed IT Services: Provided managed IT services, including bot performance management, bot scheduling, availability management, break-fix support, incident management, enhancements, change management, platform/tool upgrades, and the development of bots and cognitive automation solutions.
Realized Benefits
Implemented 130+ intelligent bots, significantly reducing issue resolution time by 80% and improving customer satisfaction with faster responses
Automated 65 business processes across 10 business units—including AR, AP, Credit, and Record to Report—enhancing efficiency and reducing manual workloads
Reduced operational costs by 30% through automation, minimizing manual tasks and optimizing call-answering processes
Achieved 100% monitoring and managed operations, ensuring high service quality and enhancing customer satisfaction through proactive management
Safeguarded sensitive data and ensured compliance with industry standards and regulations
Tools & Technologies
The journey doesn't end here. In partnership with Innova, this tech giant has redefined efficiency in finance operations, setting the stage for continued innovation and growth. Now, they are setting their sights on the next level of digital transformation via GenAI. Stay tuned!
Automation Anywhere
Tesseract OCR | Python
Twilio
TensorFlow
Django
MySQL
Computer Vision Deep Learning
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