Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
As a prominent British multinational bank, this institution offers an extensive range of corporate banking services worldwide, managing a substantial volume of documents and work items annually.
Client Need
With 15 million documents and 10 million work items processed annually, the bank needed to improve operational efficiency, document management, and real-time visibility.
Automating and simplifying corporate banking processes across multiple regions to reduce manual work and improve TAT
Gaining real-time process status for better decision-making and faster responses
Addressing underwriting risks and reducing discrepancies in account opening documents
Enabling cross-selling opportunities and enhancing operational efficiency in processing large volumes of documents and work items
Solution
We implemented a comprehensive transformation to automate and streamline corporate banking operations.
FileNet Infrastructure: Built a FileNet infrastructure covering scanning, workflow, archival, content management, and retrieval to manage the extensive volume of documents
Centralized Image Routing & Retrieval: Implemented efficient image routing through workflow, enabling streamlined processing at operations hubs and centralized image retrieval via FileNet
Transition from RightFax to FileNet: Replaced RightFax with FileNet, enhancing document management and better integrating with Client Origination Systems to resolve account opening discrepancies
Realized Benefits
The transformation led to significant improvements in operations and risk management:
Reduced manual work by 80% through automation
Improved TAT by 60% by streamlining processes
Reduced risk by 90% with the introduction of an efficient maker-checker system
Reduced paper usage, equivalent to planting hundreds of trees, driving significant sustainability gains
Maintained 100% regulatory compliance
Tools & Technologies
IBM
IBM WebSphere
IBM DB2
JavaEE
FileNet
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