Canada
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USA
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France
UK
India
Client Background
The client is a leading construction organization with a 30-year history of utilizing IBM content management (ECM) products. They have developed customized software solutions across multiple generations of content and process management. While focusing on proprietary software development, they rely on an IBM Business Partner to manage IBM ECM products.
Client Need
The client aimed to upgrade their existing Content and Process Management software across various environments to ensure continuous support but encountered significant technical obstacles, including:
Deficiency in preserving integration techniques customized to their unique operational needs, leading to inefficiencies
Shortage of resources to complete the upgrade, as the limited internal team was primarily focused on business software development rather than ECM platform management, causing potential delays
Solution
Our experts leveraged Innova’s Design Librarian to streamline the ECM upgrade process.
Comprehensive System Analysis: Assessed and documented the FileNet Content Platform Engine across diverse environments before the software upgrade
Validation of Update Process: Conducted rigorous comparisons of different environments to ensure a smooth upgrade
Configuration Documentation: Compiled detailed records of critical configuration parameters required for their customized software
Realized Benefits
The implementation yielded several advantageous outcomes, including:
Streamlined and standardized deployment processes
Accelerated project completion without compromising documentation quality
Simplified documentation that is accessible to both business and technical managers
Enabled easier confirmation of essential features across newer releases, ensuring long-term software excellence
Tools & Technologies
IBM FileNet Content Platform Engine
Design Librarian
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