Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
A leading US commercial bank, recognized for its extensive mortgage lending portfolio, was struggling with aging technological infrastructure. While the bank had a strong reputation for reliable service, its outdated systems were limiting scalability and operational efficiency.
Client Need
The bank faced several challenges that hindered its operational efficiency and growth:
Rising year-on-year maintenance costs from an increasing number of mortgage servicing applications
Frequent system disruptions and job failures affecting performance
Time-consuming and error-prone business rules management on the I-Series platform
Solution
To modernize the bank’s mortgage lending operations, we implemented a comprehensive transformation strategy centered around the PEGA platform:
Migration of 32 Legacy Applications: Migrated all legacy applications to a single PEGA platform to streamline technology stacks and improve integration capabilities
Automation of Key Processes: Automated foreclosure referral, breach, and compliance letter generation processes using PEGA’s advanced features
Simplified Business Processes: Implemented auto queue management and process flows to streamline workflows and reduce manual intervention
Enhanced Performance & Maintainability: Moved all batch jobs to PEGA, resulting in ease of application maintenance
PEGA Auto Archival Implementation: Deployed the auto archival process to eliminate unused data in compliance with Infosec, GRM, and other regulatory guidelines
Realized Benefits
The transformation led to several measurable improvements across the organization:
Reduced total cost of ownership (TCO) by 40%, lowering infrastructure overheads
Reduce workforce costs by 40%, leveraging automation for significant labor savings while maintaining service quality
Lowered application infrastructure costs by 50%, simplifying technology stacks to reduce overhead expenses
Slashed application maintenance costs by 80%, transitioning to PEGA and eliminating costly legacy system upkeep
Minimized development effort for technology upgrades, improving agility and reducing system downtime
Enhanced system performance, resolving frequent job failures and stabilizing application reliability
Optimized business workflows, speeding up referral reviews, letter generation, and reducing data availability waiting times
Improved data handling, with PEGA’s robust capabilities enhancing performance and ensuring compliance
By migrating to PEGA, the bank gained an efficient, scalable, and stable infrastructure that not only reduced operational costs but also improved overall performance and compliance.
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