Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
This leading financial institution serves a diverse clientele, from individual consumers to large corporations, with expertise spanning banking, investing, asset management, and risk management services.
Client Need
The institution’s mortgage servicing landscape was a fragmented mosaic of 32 applications, each operating on disparate technologies and platforms. This complexity resulted in:
Complex integrations, with some systems using outdated technologies lacking integration capabilities
Rising maintenance costs, year over year
Performance and stability issues, threatening service continuity
Tedious business rule management in legacy systems, hindering efficiency
Solution
To address these challenges, our experts executed a transformative strategy that included:
Process Automation: Automated foreclosure referrals, breach, and compliance letter generation processes using Pega’s robust features
Unified Platform: Migrated 32 legacy applications to a single Pega platform, enhancing integration and eliminating downtime
Streamlined Business Processes: Introduced auto queue management and process flows to simplify operations
Batch Job Optimization: Transitioned all batch jobs to Pega, improving performance and maintainability
Data Archival: Implemented Pega’s auto archival process to ensure compliance with Infosec, GRM, and regulatory guidelines by purging unused data
Realized Benefits
The transformation yielded remarkable results, including:
Reduced application costs by 40% and halved infrastructure expenses
Streamlined operations with a 40% workforce reduction while maintaining service quality
Minimized maintenance efforts by 80%
Enhanced application performance and stability, virtually eliminating job failures
Optimized business monitoring for referral reviews and letter generation processes
Built a high-performance, lightweight data architecture, enabling future scalability
Tools & Technologies
Pega
19C
Oracle Database
IBM WebSphere
Kafka
Linux
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