Canada
Puerto Rico
USA
Belgium
France
UK
India
Client Background
As a prominent American corporation, the manufacturer specializes in agricultural machinery, forestry machinery,
diesel engines, drivetrains for heavy equipment, and lawn care equipment.
Client Need
The client faced several challenges in managing a backlog of critical field service tool projects, impacting their ability
to provide timely support for their products.
Backlog in field service tool projects impacting product support
Ineffective collaboration between manufacturers and suppliers involved in tool design, prototypes, and production
Difficulty doing business causing doubts for clients regarding their ability to deliver top-tier OEM tools to dealers' field service technicians
Limited repair and service capabilities impacting product upkeep frequency
Slow time-to-market for field service tools
Solution
We took a multi-faceted approach to address these challenges:
In-depth Analysis: Conducted a thorough examination of the client & #39 ;s supplier engagement and product development processes to identify inefficiencies
Development of Proprietary Engineering Collaboration Process: Designed a customized collaboration process for better coordination between the client and suppliers
On-Site Training Sessions: Executed tailored training programs for suppliers, ensuring they were equipped with the necessary skills and knowledge to align with the new collaboration framework
Realized Benefits
The implementation of the solution yielded significant benefits, including:
Improved engineering velocity for both manufacturers and suppliers
Enhanced time-to-market, leading to increased tool sales and a higher dealer satisfaction rate
Reduced tool project cycle times by 50-80%, cutting down from 4-10 weeks to just 2 weeks
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