Success Story

Unlocking Healthcare Sales Insights with Conversational AI

Client Background
Client Need
Our Solution
Key Benefits
Tools & technologies

Client Background

The client is a global leader in healthcare consulting and technology solutions, specializing in commercial strategy, data analytics, and digital transformation. With deep expertise across pharmaceuticals, medical devices, and healthcare services, the organization supports life sciences companies in optimizing sales performance, improving patient outcomes, and navigating complex provider ecosystems.

Client Need

Sales representatives were spending excessive time manually analyzing referral patterns, prescription trends, and site-level performance metrics. This process was not only time-consuming but also prone to inconsistencies, limiting the ability to make timely, informed decisions. The lack of intuitive tools for exploring data made it difficult to identify high-impact opportunities across hospitals, therapeutic areas, and brands - ultimately affecting sales effectiveness and market responsiveness.

Solution

Innova Solutions developed an agentic, conversational AI solution on AWS to transform complex healthcare data into real-time, actionable intelligence for sales teams. Designed to deliver a seamless and intuitive user experience, it empowers data-driven decision-making through a robust set of capabilities:

Natural language querying for fast, intuitive access to sales and performance data

AI-generated insights tailored to hospital performance, brand dynamics, and referral behavior

Interactive dashboards visualizing prescription trends and site-level activity

Chat style exploration of data that simplifies complex analytics

Proactive AI-driven alerts for emerging trends

Realized Benefits

Instant access to actionable intelligence for sales representatives

Reduced manual effort, enabling greater focus on strategic selling

Improved understanding of provider networks and referral patterns

Enhanced sales effectiveness through data-driven decision-making

Higher user adoption due to an intuitive, conversational interface

Proactive detection of risks and opportunities across brands and sites

Tools & Technologies

Amazon Bedrock with multiple foundation models, ensuring flexibility and purpose driven model selection

Guardrails on AWS Bedrock to enforce responsible AI policies through a dedicated model-wrapping component

LangGraph workflows enabling AI agents to query relational databases with precision and context

Amazon EKS powering the deployment of ReactJS frontend and FastAPI services as containerized workloads, ensuring scalability, high availability, and automated scaling.

AWS DynamoDB enabling personalized, stateful conversations by managing session states and user-specific context.

Amazon ElastiCache for Redis ensuring high-speed caching for frequently accessed data and conversations.

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